Fibre Upgrade FAQs

FAQs for the GTT Fibre Upgrade campaign

  1. What is the GTT Fibre Upgrade campaign?

This is a speed increase campaign targeting more 40,000 of GTT Home Fibre customers, at no extra cost to our customers. Fibre 200+ to 400+ will now receive Unlimited On-net talk for FREE.

  1. Who is eligible for GTT Fibre Upgrade campaign?

Any existing GTT Home customer on Fibre 50+, Fibre 100+, Fibre 200+ and Fibre 300+.               

  1. What does GTT Fibre old plan vs Upgraded plan look like immediately?

  1. What are the plans exempted from this upgrade?
    • Current Plan              Current Price
      1. Fibre 5                        $5,699
      2. Fibre 5+          $6,699
      3. Fibre 10          $7,999
      4. Fibre 20+        $7,999
      5. Fibre 50          $8,999
  2. Which plans get unlimited On- Network calling?

 Fibre 200+

 Fibre 300+

 Fibre 400+.

  1. Do I need to pay anything additional for the upgrade?

No additional cost is required, pay what you pay today and receive between 33% to 100% increase in Speed depending on your current. Refer to image in question 3.

  1. What is required to be considered for the Fibre upgrade campaign?

No action is needed once you are a GTT Fibre customer on any of the highlighted plans, you will be automatically upgraded.

  1. How would I know when my upgrade is completed?

We will send communication to you via email, SMS and WhatsApp.

  1. What if I am not interested in being a part of the upgrade campaign?

You can simply call 0488 and indicate to us and we will revert you to your original plan. Please note you will lose all the FREE additional speeds and unlimited on-net talk (based on your plan)