Relocation Linden Store September 5th 2024

Moving, Not Goodbye, Just Hello!

We close our Linden Store on September 5th, 2024

The new locations for the store are below -
📍Linden Store new location will be 101 – 102 Mc Kenzie Market Linden.

You will be able to access our usual products and services starting September 6th, 2024 at the location.

Find other store locations here - https://gtt.co.gy/locators-list

Notice Images
Gtt Store Closure

Relocation of the Anna Regina Store August 30th 2024

Moving, Not Goodbye, Just Hello!

We close our Anna Regina Store on August 30th, 2024

The new locations for the store are below -
📍Anna Regina Store new location will be Cellphone Plaza 36 Cotton Field Essequibo Coast (Turbo Building).

You will be able to access our usual products and services starting September 2nd, 2024 at the location.

Find other store locations here - https://gtt.co.gy/locators-list

 

Notice Images
Closure notice of the Anna Regina Store

Relocation of the New Amsterdam Store September 5th 2024

Moving, Not Goodbye, Just Hello!

We close our New Amsterdam Store on September 5th, 2024

The new locations for the store are below -
📍 New Amsterdam Store new location will be Future Vision location at Pitt Street.

You will be able to access our usual products and services starting September 6th, 2024 at the location.

Find other store locations here - https://gtt.co.gy/locators-list

 

Notice Images
Closure notice of the New Amsterdam Store

Notice of New Opening Hours

We would like to inform you of our updated Call Centre operating hours.

Effective Date: August 1, 2024

New Opening Hours:

Monday to Sunday: 7:30 AM to 8:30 PM

Thank you for choosing our services and we look forward to speaking with you.

 


Important Notice: Revised Pricing and Added Benefits for Your Landline Service

Effective Date: August 1, 2024

Dear Valued Customer,

We wish to inform you of upcoming changes to your landline service. These adjustments are necessary due to rising operational costs and inflation since our last price revision seven years ago. To continue providing quality service, we have revised our pricing structure and added new benefits to enhance your experience.

New Pricing Structure which affects both residential and business customers

Residential

Calling Rate per Minute for Within Exchange Calls:

  • Peak Period (6:00 am to 6:00 pm daily):
    • Old: $0.80
    • New: $2.23 (VAT exclusive)
  • Off-Peak Period (6:00 pm to 6:00 am daily):
    • Old: $0.40
    • New: $2.23 (VAT exclusive)

 

  • Monthly Rental Fee for 1-2 Lines:
    • Old: $750
    • New: $1,000 (VAT exclusive)

 

Enhanced Features

We are pleased to offer the following new benefits at no additional cost:

  • 20 FREE MINUTES MONTHLY: Enjoy extra minutes to call any GTT landline.
  • Call Control: Manage and control calls made to mobile and international numbers with a secure PIN. To set up this feature, contact our Customer Service department.

Upgrade Opportunities

Depending on your address, you may be eligible to upgrade to our Fibre+ Voice service, which offers bundled minutes and potentially lower monthly payments, or to our Fixed Wireless Voice services with even more savings. For more information, please visit Fibre | GTT Guyana or Wireless Voice | GTT Guyana.

We appreciate your understanding and continued support. Should you have any questions, please contact our Customer Service team:

Residential

  • WhatsApp: 592-620-2428
  • Email: customerexperience@gtt.co.gy
  • Call: 0488

Business

Calling Rate per Minute for Within Exchange Calls:

  • Peak Period (6:00 am to 6:00 pm daily):
    • Old: $0.80
    • New: $2.23 (VAT exclusive)
  • Off-Peak Period (6:00 pm to 6:00 am daily):
    • Old: $0.40
    • New: $2.23 (VAT exclusive)

 

  • Monthly Rental Fee for 1-4 Lines:
    • Old: $2,250
    • New: $2,950 (VAT exclusive)

 

Enhanced Features

We are pleased to offer the following new benefits at no additional cost:

  • Call Control: Manage and control calls made to mobile and international numbers with a secure PIN. To set up this feature, contact our Customer Service department.

 

Upgrade Opportunities

To enhance service value, clients can migrate all existing landline numbers to any of the below solutions:

  • ConneX Lite: Includes 1,000 minutes valid for on-net, USA, and Canada.
  • ConneX Plans: Include both Fibre and 5,000 to unlimited minutes valid for on-net, USA, and Canada.
  • CloudVoice: Includes 2000 free minutes. Experience enhanced calling features, managed hardware services (including IP Phones and Switching), and two backup batteries for uninterrupted service.

For more information on our services, please visit https://brava.solutions/gy

 

We appreciate your understanding and continued support. Should you have any questions, please contact our Customer Service team:

 

  • SMB Customers, call 0726
  • Enterprise customers, call 226-1000, 225-5000 or your assigned account manager
  • Email: business@brava.solutions

Thank you for being a valued customer.

 


Relocation of the Corriverton Store June 28th 2024

Moving, Not Goodbye, Just Hello!

We close our Corriverton Store on June 28th, 2024

The new locations for the store are below -
📍 Corriverton new location will be Sensations Variety location at Lot 10, #78 Village Corriverton

You will be able to access our usual products and services starting July 2nd, 2024 at the location.

Find other store locations here - https://gtt.co.gy/locators-list

gtt

Notice Images
Corriverton Closure

Relocation of the Camp & Regent (Footsteps Mall) Store June 28th 2024

Moving, Not Goodbye, Just Hello!

We close our Camp & Regent (Footsteps Mall) Store on June 28th, 2024

The new locations for the store are below -

📍 Camp & Regent (Footsteps Mall) Store new locations will be Fogarty's Store and STARRs locations

You will be able to access our usual products and services starting June 28th, 2024 at these locations.

Find other store locations here - https://gtt.co.gy/en/locators-list

 

 

gtt

Notice Images
Closure notice of the Camp & Regent Store

Relocation of the BV Store June 1st 2024

Moving, Not Goodbye, Just Hello!

 

We close our BV Store on May 31, 2024

 

The new locations for each store are below -

📍 BV Store new location will be Viscom at Mon Repos Public Road

 

You will be able to access our usual products and services starting June 1, 2024.

See you at our new home!

 

gtt

Notice Images
Closure notice

Attention Providence Landline and DSL Customers  

Upgrade Now! 

Effective April, the Providence Exchange will be upgraded to the next generation Fibre-based Voice and Internet services.

To stay connected, upgrade to GTT’s Fibre or Fixed Wireless Solutions! 

Here's how you can Schedule a Tech Visit and stay connected: 

  1. Residential customers can WhatsApp 644-3148 or call 0488. You can also let our agents in the area know your availability. 

  1. Large Businesses can contact us on 225-5000 or Email: bizcare@gtt.co.gy; and  

  1. SMBs can contact us on 222-0762. 

Act fast! Upgrade to GTT’s Fibre or Fixed Wireless Solutions by May 7, 2024  

Don't risk losing connectivity! 

We're here to help make the transition smooth. Thank you for your cooperation! 

 

 


Residential Equipment Rental Charge

ALL Notices

Effective March 1, 2024, a nominal equipment rental of $400 (VAT lnc.) will be added to your Residential Fibre service bills.

Reason for the Charge:

The rental charge covers the initial delivery and setting up of Customer Premises Equipment (CPE) and Wi-Fi, together with any future upgrades and replacements of the CPE and Wi-Fi.


Benefits to you:

With the introduction of this monthly fee, all Residential Fibre customers will benefit from: 

  • Waived installation fee
  • Reliable Voice & Wi-Fi access; and
  • Free equipment upgrades and replacements, as the need arises. 


Details:

  • Rental charge: $400 (VAT Inc) per month.
  • Itemized as "Equipment Rental” on your bill.
  • Applies to all GTT Residential Fibre customers.


Impacts:

  • Begins March 1, 2024 - Applied to all Residential Fibre bills.
  • The first rental fee will appear on your March 2024 bill, which is generated and payable in April 2024.
  • No pro-rated charge for March billing cycle.
  • Automatic inclusion in monthly billing.


For queries, contact 0488.

For more information and any frequently asked questions, check here - https://gtt.co.gy/en/fibre

Thank you for your understanding and continued trust in GTT.

Title
Residential Equipment Rental Charge