Customers like you are our most prized asset and we want to do everything we can to make sure you know it. If you have a question or need information about a product, application, bill or promotion, you can reach out to our support team via Live Chat available Monday to Friday 8am to 6pm.
If you prefer to speak with a Customer Service Representative, dial 0488 and
- Press 3 for assistance with mobile
- Press 4 for electronic (C-Point) and vendor issues
Customers like you are our most prized asset and we want to do everything we can to make sure you know it. If you have a question or need information about a product, application, bill or promotion, you can reach out to our support team via Live Chat available Monday to Friday 8am to 6pm.
If you prefer to speak with a Customer Service Representative, dial 0488 and
- Press 3 for assistance with mobile
- Press 4 for electronic (C-Point) and vendor issues
Access your account information anytime!
Online
Download the MyGTT App from the App Store or Google Play store to get 24/7 access to your account. With the MyGTT App, you can:
- Buy data Plans
- Check Balances
- View usage in real-time on all Prepaid and Postpaid mobile services
- View invoices
- Pay bills
- Top-up prepaid accounts
From Your Mobile Phone
- Text the word "Menu" to 620-2428 for an instant response to balance, usage and top-up queries.
- Dial *100# to get data, check your balance, transfer credit, activate data roaming or even take a loan, all from the palm of your hand.
To keep your account active, remember to top up your phone every 90 days.
Accessing your Mobile Data
Your GTT handset is already configured with the correct APN for data use. However, in the event that you may need to add the APN, please follow the steps below:
- Open your “Settings”
- Select the option “More” or “More Networks”
- Select “Mobile Networks”
- Turn on “mobile data and data roaming”
- Tap on “Access Point Name”
- Create the APN with the following (enter all information in lower case with no spaces):
- Name: gtt
- APN: gtt
- Username: gtt
- Password: gtt
- Authentication Type: PAP
- APN Type: default (for some handsets you may be required to select internet instead)
- Save the settings then select the APN to activate
APN should be auto generated. If it is not, then follow these simple steps:
- Select “Settings”
- Go to “Cellular”
- Turn on “Cellular Data & Data Roaming”
- Select “Cellular Data Network”
- Create the APN with the following (enter all information in lower case with no spaces):
- Username: gtt
- APN: gtt
- Password: gtt
Data Plan Not Working
If you have purchased a data plan but you are still not able to connect to the internet:
- Ensure you have the correct APN settings
- Ensure you select the APN option
- Ensure your mobile data option is turned on
- Switch your phone to airplane mode for 10 seconds, then switch back to network mode
Did you know that you can set which apps use mobile data or Wi-Fi data?
Android's Built-In Option to Restrict Background Data
You can restrict apps from using data on Samsung, Google, OnePlus, or any other Android phone with these steps:
- Head over to your phone Settings. You can do this by swiping down from the top of your phone's screen. Then tap the settings icon at the top-right corner.
- Go to Network & Internet > Data usage. You'll see the amount of data you've used at the top of that menu.
- Select App data usage to see how much data each app has used recently.
- Check through the list and tap the app that uses the most data. For instance, you may be surprised how much data YouTube alone uses.
- Toggle off Background data to turn off cellular data for specific apps.
- Turn off Unrestricted data as well if it's not off already. That keeps the app in check when data saver is active.
How to turn off cellular data on Apple iPhone for specific apps
- Start the Settings app.
- Tap "Mobile data" and then scroll down to list of apps.
- In the list of apps, turn off apps you don't want using mobile data.
There are many different ways you can pay your bill.
- The MyGTT App (download here)
- Register with your email address.
- The Mobile Money Guyana (MMG) app is an easy and convenient way to pay your bill.
- Download the Mobile Money App.
- Register here
- Dial 0664.
-
- Fogarty’s Store, 34 Water Street, Georgetown
- Giftland Mall, Plantation Pattensen, Turkeyen, Georgetown
- Experience Store, 55 Brickdam, Georgetown
- Camp and Robb Streets, 81-82 Camp and Robb Streets
- Retrieve, Linden
- Beterverwagting
- New Amsterdam
- Anna Regina
- General Post Office
- Western Union (Bill Express)
- Any of the Tellers at Demerara Bank and Citizens Bank
- Telebanking by Demerara Bank, Republic Bank, GBTI and Scotia Bank
- Republics Banks mobile banking facility and the ATM facilities at Republic Bank, GBTI and Citizen’s Bank
Take advantage of our Free After 2 Option:
|
Plan |
Cost |
Feature |
|---|---|---|
|
2 Minutes Talk |
$64.00 |
Talk for the next 10 minutes free on the same call |
|
2 Text Messages |
$18.56 |
Text free for the rest of the day until midnight |
- All rates are quoted in G$.
- All prices are VAT inclusive.
Already have a prepaid data plan, but need some extra data? Dial *100# and choose one of the following options to add-on more data:
|
Plans |
Rate |
Data |
Features* |
Coverage |
|---|---|---|---|---|
|
Daily Social Plan |
$339 |
Unlimited |
Facebook and WhatsApp |
Local |
|
Daily Plan |
$299 |
150 MB |
Rollover data |
Local |
|
Daily Plan Extended |
$399 |
220 MB |
Rollover data |
Local |
|
3 Day Plan |
$599 |
350 MB |
Rollover data |
Local |
|
Weekly Plan |
$1,459 |
1000 MB |
Rollover data |
Local |
|
Monthly Plan |
$2,629 |
2048 MB |
Rollover data |
Local |
FAQ'S
Prepaid data roaming is the ability to use mobile data/internet on a foreign network when travelling to another country.
Prepaid data roaming is the ability to use mobile data/internet on a foreign network when travelling to another country.
You do not need to buy a plan but you must enable data roaming. Just dial *100*9# and select option 1 as shown below:
There is no charge to enable data roaming.
Once data roaming is enabled, just top up, ensure the data roaming option on your phone is turned on and you’re ready to go! When you begin to roam, all charges are deducted from your core balance so you can keep track of how much you’ve spent.
To ensure that you can roam with data:
ANDROID:
Go to Settings → Mobile/Cellular networks → Data roaming » On as shown below:
Once you are data roaming, you will see the H+ in your notification bar as shown below:
APPLE:
Go to Settings → Mobile Data → Mobile Data Options » Roaming On as shown below:
Roaming with data in any GTT Zone, costs the same as using data at home. At $0.003GYD p/kb, roaming has never been so affordable. And the best part is you only pay for what you use! Switch your data roaming on and off so you use it only when you want to. Remember all charges are deducted from your core balance so you can keep track of how much you spend with no hidden fees and no bill at the end of your trip. To check your balance, just dial *100#.
|
TERRITORY |
PREFERRED NETWORK |
|
Anguilla |
C&W/LIME |
|
Antigua & Barbuda |
C&W/LIME |
|
Barbados |
C&W/LIME |
|
British Virgin Islands |
C&W/LIME |
|
Cayman Islands |
C&W/LIME |
|
Dominica |
C&W/LIME |
|
Grenada |
C&W/LIME |
|
Jamaica |
C&W/LIME |
|
Montserrat |
C&W/LIME |
|
St. Kitts & Nevis |
C&W/LIME |
|
St. Lucia |
C&W/LIME |
|
St. Vincent & the Grenadines |
C&W/LIME |
|
Turks & Caicos Islands |
C&W/LIME |
|
Trinidad & Tobago |
Bmobile |
|
Bahamas |
BTC (Bahamas Telecommunications Company) |
|
Panama |
C&W/LIME |
|
USA |
T-Mobile |
|
Canada |
Bell/Telus |
|
Suriname |
Telesur |
To switch off your data roaming:
ANDROID:
Go to Settings → Mobile/Cellular networks → Data roaming » Off as shown below:
Note: the H+ has disappeared from your notification bar.
APPLE:
Go to Settings → Mobile Data → Mobile Data Options » Roaming Off as shown below:
There are two options for topping up while roaming:
- You, or a friend or family member, can top up your account online via our website gtt.co.gy at the following link https://www.gtt.co.gy/deal/top-abroad
- Alternatively you can top up via the My GTT mobile app. If you do not have the app, you can download it via the Google play store.
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